Frequently Asked Questions

How long does shipping take?

Orders are generally processed and prepared for shipment within 1-2 business days.

After your order has been shipped, estimated delivery times are:

  • Australia: 5-12 business days

  • Europe: 3-7 business days

  • United States: 5-7 business days

  • United Kingdom: 3-7 business days

  • Canada: 5-7 business days

  • Japan: 3-7 business days

  • Rest of the World: 5-20 business days

Please keep in mind that these delivery times are estimates. Actual delivery may vary depending on customs procedures, local carrier operations, weather conditions, transportation delays, or other circumstances outside our control.

Do you offer free shipping?

Yes. Homeriy offers free worldwide shipping on all orders.

Will I need to pay customs duties or import taxes?

Where applicable, taxes, customs duties, and import-related charges are included in your purchase.

Customers should not normally be required to pay additional customs charges when their order is delivered.

If you are unexpectedly asked to pay an additional charge, please contact us at contact@homeriy.com so we can assist you.

How can I track my order?

Once your order has been dispatched, we will send you a shipping confirmation email containing your tracking number and tracking link.

Tracking information may take a few days to update after the package has been shipped.

If more than 5 business days have passed since shipment and your tracking information is still unavailable, please contact us at contact@homeriy.com.

I entered the wrong shipping address. What should I do?

Please contact us as soon as possible at contact@homeriy.com.

If your order has not yet been processed or shipped, we will make reasonable efforts to update the shipping address.

Once an order has already been dispatched, however, we cannot guarantee that the shipping information can be changed.

What is your return policy?

Homeriy offers a 30-day return period beginning on the date your order is delivered.

To qualify for a return, the item must generally be unused, unworn, and in the same condition in which you received it.

Products should also be returned with their original packaging, tags, accessories, manuals, and other included materials.

For complete details, please review our Return & Refund Policy.

How do I request a return?

To request a return, email us at contact@homeriy.com.

Please include:

  • Your full name

  • Order number

  • Email address used for the purchase

  • Reason for the return

  • Photos or videos if the item is damaged, defective, incomplete, or incorrect

If your return request is approved, we will provide you with instructions on how and where to return your product.

Please do not send products back before receiving return instructions from our support team.

Who pays for return shipping?

Customers are generally responsible for return shipping costs.

If you received an incorrect, defective, damaged, or incomplete product due to an error on our part, please contact us so we can review the situation and provide an appropriate solution.

When will I receive my refund?

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds are generally processed within 10 business days and returned to the original payment method.

Your bank, card issuer, or payment provider may require additional time before the refund appears in your account.

If more than 15 business days have passed since your refund was approved, please contact us at contact@homeriy.com.

Do your products come with a warranty?

Eligible Homeriy products are covered by a limited warranty of up to two (2) years from the date of delivery for qualifying manufacturing or workmanship defects.

The specific warranty coverage may depend on the product and the nature of the issue.

What does the warranty cover?

Our limited warranty is intended to cover verified manufacturing or workmanship defects that affect the normal functionality of an eligible product during normal and intended use.

If an eligible defect is confirmed, Homeriy may offer an appropriate solution, which may include a repair, replacement, refund, or another reasonable remedy depending on the circumstances.

What is not covered by the warranty?

Unless otherwise required by applicable law, the warranty generally does not cover:

  • Normal wear and tear

  • Scratches, dents, discoloration, or cosmetic damage

  • Accidental damage

  • Damage caused by misuse, neglect, or improper handling

  • Damage caused by improper storage or maintenance

  • Unauthorized repairs, alterations, or modifications

  • Water or moisture damage beyond the product's stated specifications

  • Loss or theft

  • Consumable parts or accessories subject to normal wear

For warranty assistance, please contact us at contact@homeriy.com with your order details and supporting photos or videos when applicable.

Can I exchange my order?

Yes. Exchanges may be available depending on product eligibility and availability.

Please contact us at contact@homeriy.com for assistance.

If the requested replacement is unavailable, we may offer another appropriate solution in accordance with our Return & Refund Policy.

Can I cancel my order?

If your order has not yet been processed or shipped, we may be able to cancel it.

Please contact us as quickly as possible at contact@homeriy.com.

We cannot guarantee cancellation once an order has entered processing or has already been dispatched.

What payment methods do you accept?

We accept major credit and debit cards, along with other payment methods that may be displayed during checkout depending on your country or location.

The available payment options will be shown before you complete your purchase.

Is my payment information secure?

Payments are processed through secure third-party payment providers that use industry-standard security measures.

Homeriy does not store complete credit or debit card details on its own servers.

Do you ship internationally?

Yes. Homeriy offers worldwide shipping.

Shipping times vary depending on the destination. Please review our Shipping Policy for complete processing, delivery, and tracking information.

What happens if my package is lost or damaged?

If your package arrives damaged or appears to have been lost during transit, please contact us as soon as possible at contact@homeriy.com.

Include your order number and, when relevant, clear photos or videos showing the issue.

We will review the situation and work with the applicable shipping carrier when necessary to determine an appropriate solution.

How can I contact Homeriy?

If you have questions about your order, shipping, returns, refunds, products, or warranty coverage, our customer support team is available to assist you.

Email: contact@homeriy.com

Support Hours:
Monday – Friday
9:00 AM – 5:00 PM

Response Time:
We aim to respond to all inquiries within 24 business hours.