Shipping policy
At Homeriy, our goal is to make your shopping experience simple and reliable by offering worldwide delivery, clear shipping estimates, and order tracking whenever available.
Worldwide Shipping
Yes. Homeriy offers free worldwide shipping on all orders.
Where applicable, taxes, duties, and import-related charges are included in the total amount paid at checkout. Customers should not normally be required to pay additional fees upon delivery.
Order Processing
Orders are typically processed and prepared for dispatch within 1-2 business days.
Orders are not usually processed, shipped, or delivered on weekends or public holidays.
During busy periods or unusually high order volumes, processing may take slightly longer. If this happens, we will make reasonable efforts to keep you updated.
Estimated Delivery Time
After your order has been dispatched, estimated delivery times are:
- Australia: 5-12 business days
- Europe: 3-7 business days
- United States: 5-7 business days
- United Kingdom: 3-7 business days
- Canada: 5-7 business days
- Japan: 3-7 business days
- Rest of the World: 5-20 business days
These delivery windows are estimates only. Actual delivery times may vary depending on your destination, local courier operations, customs clearance, weather conditions, and other circumstances outside our control.
Tracking Your Order
Tracking information is provided for all eligible orders.
Once your order has been shipped, you will receive a confirmation email with your tracking number and a link to follow the shipment.
Please note that tracking updates may take a few days to appear after dispatch, depending on the carrier and tracking system.
If more than 5 business days have passed since your order was shipped and no tracking information is available, please contact us at contact@homeriy.com.
Shipping Partners
Homeriy works with reliable international shipping providers and local carriers to deliver orders efficiently.
The carrier assigned to your shipment may vary based on your destination, shipping route, and local availability.
Customs, Duties and Taxes
When applicable, customs duties, taxes, and import charges are included in your purchase.
In most cases, no additional customs payment should be required when your order arrives. If you are unexpectedly asked to pay an additional charge, please contact us at contact@homeriy.com and we will assist you.
Shipping Delays
Although we do our best to meet the estimated delivery times above, occasional delays can happen due to customs inspections, transportation issues, severe weather, carrier disruptions, or other events beyond our control.
If your shipment is taking significantly longer than expected, please contact us at contact@homeriy.com so our support team can assist you.
Incorrect or Incomplete Address Information
Please make sure that the shipping information entered during checkout is complete and accurate.
Homeriy cannot be held responsible for delays, failed deliveries, lost shipments, or returned packages caused by incorrect or incomplete shipping details provided by the customer.
Lost or Damaged Orders
If your order arrives damaged or appears to have been lost while in transit, please contact us as soon as possible at contact@homeriy.com.
We will review the situation and work with the shipping carrier when necessary to find an appropriate solution.
Contact Us
For questions about shipping, delivery, or tracking, please contact our customer support team:
Email: contact@homeriy.com
We aim to reply to customer inquiries within 24 business hours.