Refund policy
Thank you for shopping with Homeriy. We want you to feel confident about your purchase, and if something is not right, our support team is available to help.
30-Day Return Period
We have a 30-day return policy. This means you have 30 days after receiving your item to request a return
If more than 30 days have passed since delivery, we may no longer be able to offer a return, exchange, or refund.
Return Requirements
To qualify for a return, the product must be returned in the same condition in which it was received.
Items must be unused, unworn, and include all original packaging, tags, accessories, manuals, protective materials, and any other components originally included with the product.
You will also need to provide your order number, receipt, or another valid proof of purchase.
How to Request a Return
To begin a return request, please email us at contact@homeriy.com.
Please include:
- Your full name
- Your order number
- The email address used when placing the order
- The reason for your return
- Clear photos or videos if the product is damaged, defective, incomplete, or incorrect
Once your request has been reviewed and approved, we will provide you with the necessary return instructions, including where and how to send the item.
Products returned without prior authorization may not be accepted.
Return Shipping Costs
Return shipping costs are generally the responsibility of the customer.
Homeriy will cover or otherwise resolve return shipping costs when the product received is defective, damaged, missing, or incorrect due to an error on our part.
Original shipping charges, where applicable, are non-refundable.
Even when the original order included free shipping, the customer may still be responsible for the cost of returning the product unless the return is related to an error or issue for which Homeriy is responsible.
Damaged, Defective, Missing, or Incorrect Products
Please inspect your order shortly after delivery.
If you receive an item that is damaged, defective, incomplete, or different from what you ordered, contact us as soon as possible at contact@homeriy.com.
Please provide your order number along with clear photos or videos showing the issue.
After reviewing your request, we may offer a replacement, exchange, store credit, or refund depending on the circumstances.
Packages Not Delivered
If your tracking information does not confirm delivery and your order appears to be delayed or lost in transit, please contact us at contact@homeriy.com.
We will work with the applicable shipping provider to investigate the shipment and help determine an appropriate solution.
Packages Showing as Delivered
If the carrier's tracking system shows that your order was delivered but you cannot locate the package, we recommend checking with:
- Other members of your household
- Neighbors
- Building reception or management
- Mailrooms or package collection areas
- Your local shipping carrier
Once a shipping carrier confirms delivery to the address entered during checkout, Homeriy cannot guarantee reimbursement for theft, loss, or other issues that occur after confirmed delivery.
However, you are welcome to contact us at contact@homeriy.com, and we will make reasonable efforts to assist with the carrier investigation.
Incorrect or Incomplete Shipping Address
Customers are responsible for ensuring that all shipping details entered during checkout are accurate and complete.
Homeriy is not responsible for packages that are delayed, returned, lost, or delivered incorrectly because of an incorrect or incomplete address provided by the customer.
If you discover an address mistake after placing your order, contact us immediately at contact@homeriy.com.
We will make reasonable efforts to update the shipping information before the order is processed. However, once an order has already been shipped, address changes may no longer be possible.
Exchanges
If you would like to request an exchange, contact us at contact@homeriy.com.
All exchanges are subject to product availability and the same eligibility requirements that apply to returns.
If the requested replacement product is unavailable, we may provide a refund or store credit after the returned item has been received and inspected.
Sale and Promotional Purchases
Unless otherwise clearly stated at the time of purchase, products purchased during sales, promotional campaigns, limited-time offers, or with discount codes remain subject to our standard 30-day return period.
For promotional purchases involving bundles, "Buy One, Get One" offers, or similar discounts, any refund may be calculated proportionally based on the amount actually paid and the products included in the promotion.
Items That Cannot Be Returned
We may be unable to accept returns for:
- Products that have been used, worn, damaged, modified, or altered after delivery
- Products that are no longer in their original condition
- Products returned without original packaging, tags, accessories, manuals, or protective materials
- Gift cards
- Products clearly identified as final sale at the time of purchase
European Union 14-Day Right of Withdrawal
If your order is delivered to a country within the European Union, you may have the legal right to cancel or return your purchase within 14 days after receiving it, without providing a reason.
To qualify, the item must be returned in the same condition in which it was received, unused, unworn, with its tags and original packaging.
Proof of purchase may also be required.
This section does not limit any additional consumer rights that may apply under local law.
Refund Process
Once your returned product is received and inspected, we will notify you whether your refund request has been approved.
If approved, the refund will be issued to the original payment method used for the order.
We generally process approved refunds within 10 business days.
Please keep in mind that your bank, card issuer, or payment provider may require additional time before the refunded amount appears in your account.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at contact@homeriy.com.
Refund Amount
Approved refunds generally cover the amount paid for the returned product.
Return shipping costs and other non-refundable charges, where applicable, may be deducted or excluded from the refunded amount.
If an item is returned in a condition that does not meet our return requirements, Homeriy reserves the right to reject the return or provide a partial refund where appropriate.
Contact Us
If you have questions about returns, exchanges, damaged products, or refunds, please contact our support team:
Email: contact@homeriy.com
We aim to respond to customer inquiries within 24 business hours.